FAQ's

Q. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Verve, Discover, American Express (AMEX)) and Wallx.

Q. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location.
Q. Can I change or cancel my order after it has been placed?
Orders can be changed or canceled within 24 hours of placing the order. Please contact our customer service team as soon as possible.
Q. How do I care for my clothing?
Each item comes with specific care instructions on the label. Generally, we recommend washing your clothing in cold water and laying it flat to dry.
Q.Do you have physical stores?
Currently, we operate exclusively online. Subscribe to our newsletter for updates on potential pop-up shops and events.
Q. How long will it take to receive my order?
Orders are typically processed within 1-3 business days and delivery will take 3-5 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Q.What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.
Q.How can I contact customer service?
You can contact our customer service team via email at support@amarae.io